topic Re: Broadband not working. Power and Wifi lights on but no internet light in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-not-working-Power-and-Wifi-lights-on-but-no-internet-light/m-p/4720308#M413102 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150877">@Chezzer82</a>&nbsp;if your service is still down this morning call Sky and report the fault. When calling tell the bot you are calling to report a technical fault and decline offers of txts etc.</P> Wed, 14 Aug 2024 07:42:50 GMT Chrisee 2024-08-14T07:42:50Z Broadband not working. Power and Wifi lights on but no internet light https://helpforum.sky.com/t5/Broadband/Broadband-not-working-Power-and-Wifi-lights-on-but-no-internet-light/m-p/4720163#M413063 <P>My internet just stopped working today at about 18:30. I went through the service status checker and it said all was ok with broadband, hub and wifi but there was no internet connection on the hub. I have green lights for the power and wifi but nothing for the internet, not even an orange light. I have tried all the troubleshooting with checking the wires and resetting the hub. I have even turned it off for 15 minutes but to joy. After going around in circles it eventually took me back to the service checker and it shows a proble.with connecting to the hub. I go to the fix it option and it tries to do a broadband test but it keeps sayig 'oops something went wrong, we are having some problem and we cant perform any tests at the moment. Please try again later" I have been trying for the last 2 hours and still getting the same message and not getting any options provided for further assistance.&nbsp;</P> Tue, 13 Aug 2024 21:12:02 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working-Power-and-Wifi-lights-on-but-no-internet-light/m-p/4720163#M413063 Chezzer82 2024-08-13T21:12:02Z Re: Broadband not working. Power and Wifi lights on but no internet light https://helpforum.sky.com/t5/Broadband/Broadband-not-working-Power-and-Wifi-lights-on-but-no-internet-light/m-p/4720308#M413102 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150877">@Chezzer82</a>&nbsp;if your service is still down this morning call Sky and report the fault. When calling tell the bot you are calling to report a technical fault and decline offers of txts etc.</P> Wed, 14 Aug 2024 07:42:50 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working-Power-and-Wifi-lights-on-but-no-internet-light/m-p/4720308#M413102 Chrisee 2024-08-14T07:42:50Z