topic Re: Slow wifi in Broadband

Slow wifi

141 — Tue, 13 Aug 2024 16:42:10 GMT

The WiFi is awful it's been playing up for a few months then settled down but started being bad again we can't seem to browse online as it keeps buffering and on our phones switches to mobile data, also today trying to watch the tv it says there's no internet connection, the box is nearby and all the lights are on, sometimes we have problems when the weather is bad but can't blame it on that on these hot days, and every time I click check on WiFi connection it says it's ok but it's clearly not. Any advice will be useful thanks

Re: Slow wifi

Addie15 — Wed, 14 Aug 2024 07:37:04 GMT

Hi there, @141. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow wifi

Addie15 — Fri, 16 Aug 2024 07:37:21 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.