topic Dropping internet speeds in Broadband

Dropping internet speeds

Mattburg — Tue, 13 Aug 2024 18:50:15 GMT

We have been having the internet drop at random times. Tonight it struggled to get 1.7mbs and then a moment later shot up to 67mbs. This has been ongoing for a few weeks now.

Re: Dropping internet speeds

Highlinder — Tue, 13 Aug 2024 21:07:04 GMT

@Mattburg black or white router from Sky?

Re: Dropping internet speeds

Mattburg — Fri, 16 Aug 2024 08:39:43 GMT

Hi it's a black router

Re: Dropping internet speeds

Highlinder — Fri, 16 Aug 2024 09:25:32 GMT

@Mattburg Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Dropping internet speeds

Craig221 — Sat, 15 Nov 2025 20:05:10 GMT

Our internet keeps dropping out when in certain rooms of the house , we also keep getting notifications on our account saying the speed isn't where it should be that it's running low

Re: Dropping internet speeds

TimmyBGood — Sat, 15 Nov 2025 20:30:55 GMT

@Craig221 wrote:

Our internet keeps dropping out when in certain rooms of the house ,

WiFi, presumably, rather than 'internet'.

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Dropping internet speeds

Mattburg — Sat, 15 Nov 2025 20:39:18 GMT

Actually the internet -

Re: Dropping internet speeds

JimM1 — Sat, 15 Nov 2025 20:55:34 GMT

@Mattburg Your stat's as requested and linked on the previous ask!