topic Re: Sky WiFi max isn’t connecting as expexted in Broadband

Sky WiFi max isn’t connecting as expexted

Ian778 — Tue, 13 Aug 2024 17:47:30 GMT

We have sky WiFi max we also have a 8 bed house but it's really not great in the areas that I would expect it to be. Thinking of getting a WiFi mesh but first I would like sky to investigate as I'm paying for a gauranteed service which doesn't appear to work

Re: Sky WiFi max isn’t connecting as expexted

stereohaven — Tue, 13 Aug 2024 18:00:09 GMT

Sounds palatial @Ian778 😁

If you are paying for the Sky WiFi Max service, then you can get up to 3 "pods" to increase coverage.

https://www.sky.com/help/articles/sky-wifi-max

If you do have that service, then start here to get extra pods or an engineer visit.

Re: Sky WiFi max isn’t connecting as expexted

TimmyBGood — Tue, 13 Aug 2024 18:21:49 GMT

@Ian778 wrote:

first I would like sky to investigate as I'm paying for a gauranteed service which doesn't appear to work

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.