topic Re: Broadband super slow in Broadband

Broadband super slow

DeepakR — Tue, 13 Aug 2024 13:47:02 GMT

Hi Team,

Really getting frustrated the internet is super slow for a year and half now..Nobody tried to helps..

thanks,

DR.

Re: Broadband super slow

Highlinder — Tue, 13 Aug 2024 13:55:57 GMT

@DeepakR Black or white router from Sky?

Re: Broadband super slow

DeepakR — Tue, 13 Aug 2024 13:58:20 GMT

Black colour..

Re: Broadband super slow

Highlinder — Tue, 13 Aug 2024 13:59:33 GMT

@DeepakR Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Broadband super slow

DeepakR — Tue, 13 Aug 2024 14:33:56 GMT

ttings use the menus at the top of this page.

Select Show Statistics to see your Sky Hub performance statistics such as the number of packets sent and number of packets received for each port
Select Connection Status to see information about your current connection

Systems Detailshelp

Manufacturer Sky

Model ER110

Firmware Version 4.03.0704.R

DSL Firmware VersionA2pv6F039m1.d24m

Modemhelp

Modem StatusConnected

DownStream Connection Speed15412

UpStream Connection Speed1274

VPI0

VCI38

IPv6 Loopback Address2a02:c7c:f433:c400::1/128

Broadband Porthelp

MAC Address70:50:af:43:58:6a

IPv4 Address2.216.152.105

Network TypePPPoA

IPv4 Subnet Mask255.255.255.255

Gateway IPv4 Address2.127.238.242

IPv4 Domain Name Server90.207.238.97, 90.207.238.99

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server

IPv6 Global Address2a02:c7c:f433:c400::1/64

IPv6 Link Local Addressfe80::7250:afff:fe43:586a

IPv6 Delegated Prefix2a02:c7c:f433:c400::/56

LAN Porthelp

MAC Address70:50:af:43:58:69

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULAfd82:5884:de5f:0:7250:afff:fe43:5868/64

IPv6 Global Address2a02:c7c:f433:c400::1

IPv6 Link Local Addressfe80::7250:afff:fe43:5869

DHCPv6On

Wireless Porthelp

Name (SSID) SKY138AC

Region Europe

Current Channel 1 (2.4 GHz), 36 (5 GHz)

Wireless APEnabled

Broadcast NameYes

Connection Status Show Statistics

Re: Broadband super slow

DeepakR — Tue, 13 Aug 2024 14:34:56 GMT

Re: Broadband super slow

DeepakR — Tue, 13 Aug 2024 15:04:16 GMT

Hi ,

Any luck with the screen shots?

thanks,

DR.

Re: Broadband super slow

HiHowAreYa — Tue, 13 Aug 2024 15:11:07 GMT

Your router stats say your on a ADSL broadband package. It is very slow compared to everything these days.

Re: Broadband super slow

DeepakR — Tue, 13 Aug 2024 15:12:44 GMT

That's right..what is the option now? anything I had to do from my side?

thanks,

dr.

Re: Broadband super slow

HiHowAreYa — Tue, 13 Aug 2024 15:16:02 GMT

Sky haven't sold ADSL packages for a long time. You need to upgrade to ultrafast fibre.

Re: Broadband super slow

cookiemonsteruk — Tue, 13 Aug 2024 15:16:24 GMT

@DeepakR

Could you enter you full postal address below and post the table and notes below after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Broadband super slow

DeepakR — Tue, 13 Aug 2024 15:27:25 GMT

Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability WBC SOGEA Availability High Low High Low VDSL Range A (Clean)

80 75.9 Unavailable Available VDSL Range B (Impacted)

80 74 Unavailable Available G.fast Range A (Clean)

-- -- -- -- -- Unavailable -- G.fast Range B (Impacted)

-- -- -- -- -- Unavailable --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process FTTP on Demand 330 50 -- Available --

Other Offerings Availability Date VDSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange Y WLR Withdrawal Y SOADSL Restriction N

Re: Broadband super slow

cookiemonsteruk — Tue, 13 Aug 2024 15:35:19 GMT

@DeepakR

"80 75.9 Unavailable Available VDSL Range B (Impacted) "

You should be able to upgrade to a good 80Mbps superfast connection.

Re: Broadband super slow

DeepakR — Tue, 13 Aug 2024 15:36:18 GMT

Please do the favor..I'm tired for almost than year now..

Re: Broadband super slow

HiHowAreYa — Tue, 13 Aug 2024 15:44:06 GMT

Perhaps I'm reading those results wrong.

To me it says VDSL and fttp not available as it's impacted.

I think @DeepakR needs to investigate what 5g mobile broadband is available.

Need to see which mobile phone operator has a 5g tower near to you.

Re: Broadband super slow

cookiemonsteruk — Tue, 13 Aug 2024 15:49:17 GMT

@HiHowAreYa

Openreach do give clear and impacted figures and the unavailable is for fttc which is no longer sold . Instead the y next to it is for sogea ie where the phone is plugged into the router @DeepakR would need to call sky whilst sogea is available

Contact sky on 150 from your sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Broadband super slow

DeepakR — Tue, 13 Aug 2024 15:51:15 GMT

I don't have a landline... I need some help here in what should be the next steps..pls

Re: Broadband super slow

cookiemonsteruk — Tue, 13 Aug 2024 15:58:36 GMT

@DeepakR

The next step is to call sky by clicking the link below my last post and select need more help the phone number is further down that page

Unfortunately the forum can't help in cases of new orders

Re: Broadband super slow

HiHowAreYa — Tue, 13 Aug 2024 15:59:32 GMT

@DeepakR

Can you check to see if there is a date on this openreach fttp checker.

https://www.openreach.com/fibre-checker

Re: Broadband super slow

cookiemonsteruk — Tue, 13 Aug 2024 16:01:44 GMT

@HiHowAreYa

I notice they live in a priority fttp area so it would be a good idea for @DeepakR to complete the form.