topic Re: Broadband not working in Broadband

Broadband not working

Jayne148 — Tue, 13 Aug 2024 14:31:04 GMT

My broadband is only working on a few things. It says eerything is fine. Have run tests but still nothing. I have tried wifi and ethernet connections. Ring not connecting, goodgle home not connecting, apps on phone not connecting even though it says the wifi is connected. All work fine on mobile data. Been like it all day in Birmingham.

Re: Broadband not working

Highlinder — Tue, 13 Aug 2024 14:35:03 GMT

@Jayne148 Can you follow the directions after picking what router you have from Sky on what the lights on the router are doing.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Broadband not working

Jayne148 — Tue, 13 Aug 2024 14:36:29 GMT

Tried all that. It says everything is OK but still does not work

Re: Broadband not working

Highlinder — Tue, 13 Aug 2024 16:35:04 GMT

@Jayne148 What did say about the lights on the router and what are the next things you need to do.