topic Re: We keep losing Wi-Fi also affecting phone line. in Broadband https://helpforum.sky.com/t5/Broadband/We-keep-losing-Wi-Fi-also-affecting-phone-line/m-p/4719665#M412963 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150189">@Mel821</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Tue, 13 Aug 2024 14:00:29 GMT Highlinder 2024-08-13T14:00:29Z We keep losing Wi-Fi also affecting phone line. https://helpforum.sky.com/t5/Broadband/We-keep-losing-Wi-Fi-also-affecting-phone-line/m-p/4719411#M412910 <P>On the modem from the left the second and fourth light keep going red. &nbsp;This has been going on on and off for over a week. &nbsp;We have switched it all off and tested online &nbsp;but still keeps happening</P> Tue, 13 Aug 2024 10:33:41 GMT https://helpforum.sky.com/t5/Broadband/We-keep-losing-Wi-Fi-also-affecting-phone-line/m-p/4719411#M412910 Mel821 2024-08-13T10:33:41Z Re: We keep losing Wi-Fi also affecting phone line. https://helpforum.sky.com/t5/Broadband/We-keep-losing-Wi-Fi-also-affecting-phone-line/m-p/4719665#M412963 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4150189">@Mel821</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Tue, 13 Aug 2024 14:00:29 GMT https://helpforum.sky.com/t5/Broadband/We-keep-losing-Wi-Fi-also-affecting-phone-line/m-p/4719665#M412963 Highlinder 2024-08-13T14:00:29Z