topic Sky return package not received in Broadband

Sky return package not received

Ire — Tue, 13 Aug 2024 12:38:47 GMT

Hi! I have not received the return package but sky is sending messages as if they sent it. I had to change the address that we were using sky from, to a work address as we were moving out. But the package never arrived at work, not sure if they may have sent it to the wrong address, but anyways we need it resent to the correct one. I am on holidays outside the country so unable to contact them by phone to let them know we never receieved anything . Any tips on how to contact them online? Or what to do in this case?

Re: Sky return package not received

HiHowAreYa — Tue, 13 Aug 2024 13:33:34 GMT

https://www.sky.com/help/articles/return-tv-broadband

Re: Sky return package not received

Daniel0210 — Tue, 13 Aug 2024 14:26:43 GMT

@Ire
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.