topic Engineer couldn't fit our WiFi in Broadband

Engineer couldn't fit our WiFi

Callum281 — Tue, 13 Aug 2024 08:33:07 GMT

An engineer attended my house on the 6th August, he worked for MJ Quinn, he fitted the plug and router in the house but couldn't connect the cable to the plug due to a known blockage, when I spoke to him he said they would get in contact, but it's been over a week now and still haven't heard anything and can't find anything online, has anyone had this issue before and how to re arrange

Re: Engineer couldn't fit our WiFi

TimmyBGood — Tue, 13 Aug 2024 08:52:12 GMT

@Callum281 wrote:

has anyone had this issue before and how to re arrange

Yes, blocked ducts to individual properties are a significant cause of delays in the national FTTP rollout. Unfortunately resolution requires availability of a dig team, and while that should happen automatically there's realistically no knowing when they might turn up.

Re: Engineer couldn't fit our WiFi

Callum281 — Tue, 13 Aug 2024 11:28:17 GMT

Thanks Timmy, when this happened to you how long did it take to have the work completed, did you also get any updates? Find it fustrsting that i cant talk to anyone from sky without having to pay to phone them

Re: Engineer couldn't fit our WiFi

TimmyBGood — Tue, 13 Aug 2024 11:37:37 GMT

@Callum281

Our FTTP installation (through BT Broadband a few years ago, and largely provisioned by Kelly Communications) took over three months because they couldn't find the duct at all...

BT were reasonably good at updates, although dig teams arrived without previous appointments at least twice.