https://helpforum.sky.com/t5/Broadband/Internet-losing-signal/m-p/4719286#M412870 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4015321">@ShellB1</a>The next time it happens more to follow the second part of the directions below about running the broadband test and ignore what the service checker is telling you.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Tue, 13 Aug 2024 08:16:21 GMT Highlinder 2024-08-13T08:16:21Z https://helpforum.sky.com/t5/Broadband/Internet-losing-signal/m-p/4718992#M412772 Every evening after 6pm, for the past 2 weeks, my internet has lost signal at least twice every day affecting my streaming Mon, 12 Aug 2024 19:37:24 GMT https://helpforum.sky.com/t5/Broadband/Internet-losing-signal/m-p/4718992#M412772 ShellB1 2024-08-12T19:37:24Z https://helpforum.sky.com/t5/Broadband/Internet-losing-signal/m-p/4719222#M412840 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4015321">@ShellB1</a>&nbsp; Are the lights changing on the router when this happens?</P> Tue, 13 Aug 2024 07:17:57 GMT https://helpforum.sky.com/t5/Broadband/Internet-losing-signal/m-p/4719222#M412840 Highlinder 2024-08-13T07:17:57Z https://helpforum.sky.com/t5/Broadband/Internet-losing-signal/m-p/4719281#M412867 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138000">@Highlinder</a>&nbsp;yes they all go orange</P> Tue, 13 Aug 2024 08:14:17 GMT https://helpforum.sky.com/t5/Broadband/Internet-losing-signal/m-p/4719281#M412867 ShellB1 2024-08-13T08:14:17Z https://helpforum.sky.com/t5/Broadband/Internet-losing-signal/m-p/4719286#M412870 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4015321">@ShellB1</a>The next time it happens more to follow the second part of the directions below about running the broadband test and ignore what the service checker is telling you.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Tue, 13 Aug 2024 08:16:21 GMT https://helpforum.sky.com/t5/Broadband/Internet-losing-signal/m-p/4719286#M412870 Highlinder 2024-08-13T08:16:21Z