https://helpforum.sky.com/t5/Broadband/Internet/m-p/4719198#M412827 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4149895">@JoLacey5</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P><P>&nbsp;</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4149951">@Abdiwali</a>&nbsp; With the time of morning that you are posting it could be maintence is taking place,&nbsp; do you have your internet connection back again or is it still not working?</P> Tue, 13 Aug 2024 06:58:36 GMT Highlinder 2024-08-13T06:58:36Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4719109#M412798 <P>No internet&nbsp;</P> Mon, 12 Aug 2024 21:30:08 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4719109#M412798 JoLacey5 2024-08-12T21:30:08Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4719147#M412807 <P>What information do I need to provide I don't have internet in my house the connection is lost&nbsp;</P> Tue, 13 Aug 2024 01:04:55 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4719147#M412807 Abdiwali 2024-08-13T01:04:55Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/4719198#M412827 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4149895">@JoLacey5</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P><P>&nbsp;</P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4149951">@Abdiwali</a>&nbsp; With the time of morning that you are posting it could be maintence is taking place,&nbsp; do you have your internet connection back again or is it still not working?</P> Tue, 13 Aug 2024 06:58:36 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/4719198#M412827 Highlinder 2024-08-13T06:58:36Z