topic Re: Speed issue in Broadband

Speed issue

P4rls — Sun, 11 Aug 2024 09:24:23 GMT

Hi Sky

Im getting nowhere near the speed I'm paying for, please advise what to do. https://www.speedtest.net/my-result/i/6223838294

this is the best result I've had in months. It's normally in single figures.

Re: Speed issue

HiHowAreYa — Sun, 11 Aug 2024 09:28:19 GMT

Please don't use WiFi to do speed tests. WiFi is much slower the using a laptop/computer connected through the ethernet cable.

Re: Speed issue

P4rls — Tue, 13 Aug 2024 06:17:59 GMT

Yeah ok this would make sense regarding my main box, but my additional mini boxes are streamed over Wi-Fi, hence the Wi-Fi test?

Re: Speed issue

Chrisee — Tue, 13 Aug 2024 06:32:47 GMT

@P4rls measuring speeds on a device connected by WiFi records the slowest part of the transfer. Sky guarantee a minimum connection speed to your hub. No isp will guarantee that every device connected by WiFi will get that speed as the layout and type of construction of your home affects the WiFi signals through in the inevitable interference from other networks are outside their control.

Where you have Sky Q boxes acting as wifi hotspots the data will often have multiple WiFi jumps and bandwidth will be reduced when the tv box is in use. You can improve WiFi speeds provided by a Sky Q box by improving its backhaul connection to the hub when I had Sky Q one of my Q minis provided slow wifi and could sometimes lose the Tv signal so I used a set of powerline adapters which used the mains wiring to carry data between my hub and the remote Q box I found this cured my issue.

Re: Speed issue

P4rls — Tue, 13 Aug 2024 07:09:28 GMT

Brilliant, thank you for your help