topic Re: I have just moved home and can’t sign up for broadband in Broadband

I have just moved home and can’t sign up for broadband

BowBells — Mon, 12 Aug 2024 15:33:15 GMT

Sky broadband is available at my new address, but I am unable to sign up for it as when I try to, I'm met with an error message that says that address already has an account connected to it (with a different email). It suggest I call Sky's helpline that doesn't put me through to anyone as I haven't yet got a contract. I have checked and the previous tenants have cancelled their contract so I'm not sure what I can do.

Re: I have just moved home and can’t sign up for broadband

Highlinder — Mon, 12 Aug 2024 16:45:13 GMT

@BowBells How long a go was this account cancelled by the pervious people in the property?

Re: I have just moved home and can’t sign up for broadband

BowBells — Mon, 12 Aug 2024 17:22:26 GMT

I’m not sure exactly (this information came from the landlord who asked them) but it's likely it was in the last month @Highlinder

Re: I have just moved home and can’t sign up for broadband

Highlinder — Mon, 12 Aug 2024 17:23:59 GMT

@BowBells Have you tried other providers to see if they let you sign up through them and just not Sky?

Re: I have just moved home and can’t sign up for broadband

BowBells — Mon, 12 Aug 2024 18:12:59 GMT

Yes, @Highlinder TalkTalk have let me sign up but their installation date is much too far in the future

Re: I have just moved home and can’t sign up for broadband

Highlinder — Mon, 12 Aug 2024 21:12:55 GMT

@BowBells Now far off is it. if it is around a month that would account for the 31 day after a cancel on the line rather than a straight ISP move to another provider which is normally 14 days.

Re: I have just moved home and can’t sign up for broadband

BowBells — Tue, 13 Aug 2024 05:56:00 GMT

@Highlinder September 5th, but they said it was the earliest an engineer was available (I don't know if this also takes into account what you just mentioned)

Re: I have just moved home and can’t sign up for broadband

Chrisee — Tue, 13 Aug 2024 06:48:33 GMT

@BowBells there is a standard 14 day lead time for any new connection and at this time of year you could easily be waiting a week or so beyond that for Openreach to have a slot available due to holidays. Each area is different and a lot depends on the job required.

Re: I have just moved home and can’t sign up for broadband

BowBells — Tue, 13 Aug 2024 16:08:05 GMT

@Chrisee if that's the reality then that's ok but I should still be able to sign up via Sky