topic Re: Wifi dropping out in Broadband

Wifi dropping out

Bakdric — Mon, 12 Aug 2024 17:17:07 GMT

My WiFi keeps dropping in and out, but when I use the sky app to check it says everything is fine. Any suggestions. Thanks

Re: Wifi dropping out

Char608 — Mon, 12 Aug 2024 17:21:34 GMT

Same for me! Every 5 minutes or so.

Re: Wifi dropping out

Jenny42 — Mon, 12 Aug 2024 17:21:53 GMT

This has been happening to me for weeks intermittently. An engineer supposedly fixed the issue remotely and it was ok for a day before being back to dropping out numerous time throughout the day and the 'internet' icon on my hub turning orange or flashing orange.

Hopefully someone can help us!

lisRe: Wifi dropping out

Bakdric — Mon, 12 Aug 2024 18:44:17 GMT

Dear sky, are you listening, what can you do about it???

Re: Wifi dropping out

Jamesw224 — Mon, 12 Aug 2024 19:04:44 GMT

I've got exactly the same. Most devices (Sky Q and Q Mini, Alexa, printer) won't pick up the WiFi but all the Sky diagnostics say it's fine

Re: Wifi dropping out

Jon_H — Mon, 12 Aug 2024 20:11:28 GMT

Same happening here too. Very frustrating. Rang sky. They did a remote check and talk through router reset. It hasn't helped

Re: Wifi dropping out

Tuck.q — Mon, 12 Aug 2024 20:24:48 GMT

I have this too and even pay more for the new max box thing! (I think that's what its called, the white "faster box") Now I get slower speeds and get the same answer! I get speeds of 20 mbps max (ironically!) Where I used to get at least 22 mbps! Also next door were on the same package as me and would get 44mbps like I should have got! Now my lows speed guaranteed speed has dropped too 18mbps also! Don't pay for the new max stuff its rubbish!

Re: Wifi dropping out

Jarvis1 — Mon, 12 Aug 2024 20:36:17 GMT

My internet has been dropping on and off all afternoon and, like everyone else, no reports of any problems. What's going on Sky?

Re: Wifi dropping out

Mica18 — Tue, 13 Aug 2024 06:48:31 GMT

We are experiencing the same issue and interested to see any helpful responses. Recently switched to sky and now all apps on TV constantly buffering, this is supposedly a faster speed than previous provider but we never had an issue with them.

Re: Wifi dropping out

Nickhughes13 — Tue, 13 Aug 2024 07:05:01 GMT

We have the same thing, this has been happening on and off for the last 2 weeks very frustrating 😤

Sky are you listening? 🤷🏻‍♀️

Re: Wifi dropping out

Jon_H — Tue, 13 Aug 2024 07:17:19 GMT

Interestingly I ended up disconnecting the powerline and this instantly resulted in better wifi.

Anyone else got powerlines?

Could they be causing interference?

Re: Wifi dropping out

Highlinder — Tue, 13 Aug 2024 07:19:13 GMT

@Jon_H Depends if they have Wi-Fi built in. Some don't and are just used for the function of extending the use of ethernet cables.

Re: Wifi dropping out

Jon_H — Tue, 13 Aug 2024 08:16:50 GMT

Mine were not wifi ones. I installed them to help provide a stable connection to the sky q box. However I suspect the knock on effect was interference with sky wifi

The manufacturer (TP) suggest updating the powerline firmware to resolve such issues.

Re: Wifi dropping out

Highlinder — Tue, 13 Aug 2024 08:19:24 GMT

@Jon_H Have TP link powerline adapters myself and never have any issue with Wi-Fi in the time I have used them.

Re: Wifi dropping out

Jon_H — Tue, 13 Aug 2024 08:31:33 GMT

Yes. Could well be coincidence but unplugging them resulted in immediate restoration of stable wifi. I'll try plugging them in again to see if the problem comes back!

Re: Wifi dropping out

Jamesw224 — Tue, 13 Aug 2024 12:41:40 GMT

I raised it on Twitter and Sky directed me to this page:

https://www.sky.com/help/articles/broadband-diagnostic-wifi-drops

not sure it takes me any further forward but sharing just in case

Re: Wifi dropping out

Highlinder — Tue, 13 Aug 2024 13:45:36 GMT

@Jamesw224What has to be determined is was the Wi-Fi or your internet that is going out.

Do you have a black or white router from Sky.

Re: Wifi dropping out

Jon_H — Tue, 13 Aug 2024 13:53:12 GMT

I have black router.

I did checks via sky that said service was OK to the router.

I agree it's impossible to tell exactly what the faults are. I suspect everyone reporting here has they're own specific issue. Mine has temporarily been resolved by taking the powerlines out of the way.

I'll try and restart them later and see.