https://helpforum.sky.com/t5/Broadband/Internet-has-been-down-for-around-5-hours/m-p/4718818#M412735 I have done a WiFi check, which reports no issues however the router is showing an orange light for the internet. I have turned it off for 20 mins and restarted everything but it still isn't working. Mon, 12 Aug 2024 17:00:52 GMT KM2024 2024-08-12T17:00:52Z https://helpforum.sky.com/t5/Broadband/Internet-has-been-down-for-around-5-hours/m-p/4718818#M412735 I have done a WiFi check, which reports no issues however the router is showing an orange light for the internet. I have turned it off for 20 mins and restarted everything but it still isn't working. Mon, 12 Aug 2024 17:00:52 GMT https://helpforum.sky.com/t5/Broadband/Internet-has-been-down-for-around-5-hours/m-p/4718818#M412735 KM2024 2024-08-12T17:00:52Z https://helpforum.sky.com/t5/Broadband/Internet-has-been-down-for-around-5-hours/m-p/4718860#M412750 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4149610">@KM2024</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Mon, 12 Aug 2024 17:34:08 GMT https://helpforum.sky.com/t5/Broadband/Internet-has-been-down-for-around-5-hours/m-p/4718860#M412750 Highlinder 2024-08-12T17:34:08Z