https://helpforum.sky.com/t5/Broadband/Ont-box/m-p/4718788#M412725 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4149551">@Carolebrown1968</a>&nbsp; If you have ordered a home move or have broadband ordered for Sky and there is no ONT at the property this can be actioned on when activation has taken place.</P> Mon, 12 Aug 2024 16:37:37 GMT Highlinder 2024-08-12T16:37:37Z https://helpforum.sky.com/t5/Broadband/Ont-box/m-p/4718757#M412717 <P>Hi I've moved into a new house and the old owner took the ont box where can I get a replacement ont box please</P><P>&nbsp;</P> Mon, 12 Aug 2024 16:08:05 GMT https://helpforum.sky.com/t5/Broadband/Ont-box/m-p/4718757#M412717 Carolebrown1968 2024-08-12T16:08:05Z https://helpforum.sky.com/t5/Broadband/Ont-box/m-p/4718766#M412720 <P>Your buggered.</P><P>&nbsp;</P><P>The ONT's are coded and needs to be registered by a openreach broadband engineer.</P><P>&nbsp;</P><P>Sky can only order a open reach broadband engineer on a fresh installation, or after the sky broadband is activation date has happened.</P><P>&nbsp;</P><P>That was the case last week with another customer.</P> Mon, 12 Aug 2024 16:19:12 GMT https://helpforum.sky.com/t5/Broadband/Ont-box/m-p/4718766#M412720 HiHowAreYa 2024-08-12T16:19:12Z https://helpforum.sky.com/t5/Broadband/Ont-box/m-p/4718788#M412725 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4149551">@Carolebrown1968</a>&nbsp; If you have ordered a home move or have broadband ordered for Sky and there is no ONT at the property this can be actioned on when activation has taken place.</P> Mon, 12 Aug 2024 16:37:37 GMT https://helpforum.sky.com/t5/Broadband/Ont-box/m-p/4718788#M412725 Highlinder 2024-08-12T16:37:37Z