topic Re: Red alarm light in Broadband

Red alarm light

Ant70 — Mon, 12 Aug 2024 10:15:01 GMT

I have a red alrm light on my open reach fibre box. I have been told this may clear after a few days however having read other peoples problems with this. I get the feeling I am being fobbed off. Has anyone else been able to resolve this issue?

Re: Red alarm light

cookiemonsteruk — Mon, 12 Aug 2024 10:18:25 GMT

@Ant70

Which ont do you have?

Alarm can mean a few things from backup battery unit depleted to firmware update failure.

Are you able to remove the front bit of the ont to see which light is red?

Re: Red alarm light

Ant70 — Mon, 12 Aug 2024 11:05:11 GMT

The Red light that is on is the alarm light. I can not see that I can take the front off.

Re: Red alarm light

cookiemonsteruk — Mon, 12 Aug 2024 11:11:40 GMT

@Ant70

Could you post a photo of the ont using the icon that looks like a photo frame in the area above were you type your reply

Re: Red alarm light

HiHowAreYa — Mon, 12 Aug 2024 11:57:55 GMT

https://www.openreach.com/content/dam/openreach/openreach-dam-files/images/fibre-broadband/fibre-for-developers/guides-and-handbooks/oct-2020-update/1%2B0%2520ONT%2520factsheet.pdf&ved=2ahUKEwi_uIKisu-HAxU7U0EAHel0C0kQFnoECDsQAQ&usg=AOvVaw0cB_Fy4tGO2DMPQKhoG3le

Which Openreach ONT do you have, as none of the openreach ont's have an l.e.d labelled alarm.

Re: Red alarm light

HiHowAreYa — Mon, 12 Aug 2024 12:00:23 GMT

Re: Red alarm light

HiHowAreYa — Mon, 12 Aug 2024 12:35:08 GMT

I found the ONT.

4 years ago, openreach were using Adtran ONT's. The alarm led indicates it failed a firmware update. People have posted saying everything runs as normal, others have said they turned off over night. When they turned it back on, the alarm light had gone and everything was fine.

Re: Red alarm light

Ant70 — Mon, 12 Aug 2024 14:26:17 GMT

This is the box I have I will turn it off over night and report back. This was only fitted a few months ago

Re: Red alarm light

Ant70 — Mon, 12 Aug 2024 14:27:30 GMT

I have the hauwai box

Re: Red alarm light

HiHowAreYa — Mon, 12 Aug 2024 16:04:07 GMT

The Haiwei doesn't have a alarm light, but do turn it off over night, then turn it on again in the morning.

If it doesn't work, press the reset button on the side with a safety pin.

Re: Red alarm light

Ant70 — Tue, 13 Aug 2024 08:04:36 GMT

So the box was turned off overnight and reset and still showing the red alarm light

Re: Red alarm light

TimmyBGood — Tue, 13 Aug 2024 09:31:00 GMT

@Ant70

To be clear, is the 'Alarm' light at top left or bottom right of the ONT enclosure?

Re: Red alarm light

Ant70 — Tue, 13 Aug 2024 20:28:55 GMT

The light is top left