topic Re: Wifi dropping out in Broadband

Wifi dropping out

Kev2112 — Mon, 12 Aug 2024 09:49:16 GMT

Can i get some help? The wifi keeps dropping out and lagging, simple things like twitter not loading pictures and having to switch to phone data to get them to load. Also, working from home, zoom and team video calls not lagging and cutting out completely. Router Statistics System Up Time: 211:49:02 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 104379261 250793496 0 597868 979548 211:46:59 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 5762934 4151775 0 1033 0 211:47:48 WLAN (5 GHz) Up 253041903 104027270 0 0 0 211:47:01 Broadband Link Downstream Upstream Connection Speed 60000 kbps 16445 kbps Line Attenuation D1(13.2 dB) , D2(33.9 dB) , D3(52.9 dB) U0(0.1 dB) , U1(21.4 dB) , U2(40.1 dB) Noise Margin 5.8 dB 5.9 dB Poll Interval: Seconds (at least 3s): 10 Set Interval Stop

Re: Wifi dropping out

Highlinder — Mon, 12 Aug 2024 13:30:47 GMT

@Kev2112 Looking at those router stats they are all around the same uptime. Which router from Sky do you have from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Wifi dropping out

Kev2112 — Mon, 12 Aug 2024 13:38:14 GMT

Hi, ive got the broadband hub and also the sky booster.

Re: Wifi dropping out

Highlinder — Mon, 12 Aug 2024 14:46:58 GMT

@Kev2112 Is the router in a good place to give coverage in the property and the booster to help boost the signal around the rest of the property.