topic Wifi signal intermittent in Broadband

Wifi signal intermittent

teddycoster — Mon, 12 Aug 2024 11:42:01 GMT

I keep losing connection to one of my sky q mini boxes - it freezes the tv signal every now and then and after a few restarts and following lots of messages online I am still unable to rectify the problem.

Also we now keep getting a spinning netfllix logo ratrher than logging in - or the unit goes to a blue screen and loses connection to the main machine.

Running a fast.com test shows the wifi signal is down to 10mbs over wifi - wired is ok and still hitting 50mbs

Re: Wifi signal intermittent

Addie15 — Tue, 13 Aug 2024 07:26:05 GMT

Hi there, @teddycoster. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi signal intermittent

Addie15 — Thu, 15 Aug 2024 08:13:03 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.