topic Re: Loss of broadband in Broadband

Loss of broadband

Ragney — Mon, 12 Aug 2024 10:10:24 GMT

Have lost internet connection, 2nd and 4th light (ledt to right on router) are showing as orange.

Re: Loss of broadband

cookiemonsteruk — Mon, 12 Aug 2024 10:13:28 GMT

@Ragney

What area are you in?

Has this just happened today?

Re: Loss of broadband

Ragney — Mon, 12 Aug 2024 10:16:11 GMT

Just happened about 30 mins ago, lost Internet access. I'm in the IP9 area of Suffolk.

Re: Loss of broadband

Haz_B12 — Mon, 12 Aug 2024 10:20:54 GMT

Yep, so have I, ip9 1 in ipswich area. Same lights on router. Sky is saying my connection is fine as usual

Re: Loss of broadband

cookiemonsteruk — Mon, 12 Aug 2024 10:21:46 GMT

@Ragney

There does seem to have been a short term outage the the area now starting to clear.

Give sky a call as yours is still down

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Loss of broadband

Ragney — Mon, 12 Aug 2024 10:32:29 GMT

Many thanks @cookiemonsteruk