topic Re: Weak signal in Broadband

Weak signal

MAGlasgow — Sun, 11 Aug 2024 18:54:47 GMT

I have just had sky fibre installed , this was after I was calling to leave sky I was offered a deal. The new box was fitted in a different location in flat and at time I did say to engineer it should have been fitted in same location as previous one as this is centre of flat and allows a better signal . Now I test my signal , in room where box installed it's good , in lounge with tv it's awful , I should be getting 150mb through flat instead I get 150 mb in office , in lounge with tv it's 41 shocking and yet another let down by sky . How do I get this rectified and I do not want boosters all over my flat ?
extremely unhappy

Re: Weak signal

HiHowAreYa — Sun, 11 Aug 2024 19:20:13 GMT

Basically, go to any major supermarket, buy a long ethernet cable, and move the sky hub to the place you wanted in the middle of your flat.

Re: Weak signal

Kelsingra — Mon, 12 Aug 2024 10:05:59 GMT

Hey @MAGlasgow

Welcome to the Community! 🙂

Sorry to hear that you are unhappy with your internet coverage.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.
More information about the service:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Weak signal

Lisa-P1987 — Mon, 12 Aug 2024 10:26:45 GMT

Thanks for escalating this. We’ve sent @MAGlasgow an invite to chat.

Re: Weak signal

Addie15 — Thu, 15 Aug 2024 08:15:15 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.