topic Re: WiFi keeps cutting off in Broadband

WiFi keeps cutting off

Jordan0126 — Sat, 10 Aug 2024 11:22:36 GMT

Hi, so basically my WiFi keeps cutting off randomly throughout the day.

The WiFi itself is slow but I can deal with that but the issue is it cuts off about twice a day for no apparent reason and this wouldnt be an issue but I've recently started a new work from home job for d&g selling sky protect insurance and when I'm talking to a customer and the WiFi suddenly drops the call disconnects and the customer obviously hangs up.

It used to only happen once a month but recently it's minimum twice a day.

I've ran the tests throught the app and it says everything is working fine and I've moved the router to different areas aswell as disconnecting devices from the WiFi and nothing works. I also have a booster which doesn't help since the issue being the WiFi cutting off not having trouble connecting from other rooms.

If anyone can help that would be awesome as it's effecting my work now and I'm tired of it.

Re: WiFi keeps cutting off

Highlinder — Sat, 10 Aug 2024 13:36:52 GMT

@Jordan0126 Black or white router from Sky?

Re: WiFi keeps cutting off

Jordan0126 — Sat, 10 Aug 2024 13:41:25 GMT

White

Re: WiFi keeps cutting off

Highlinder — Sat, 10 Aug 2024 14:15:16 GMT

@Jordan0126 Did Sky give you that booster with the new white router or did you have that from before?

Re: WiFi keeps cutting off

Jordan0126 — Sat, 10 Aug 2024 14:18:08 GMT

I purchased it myself from Currys but the issue isn't with the WiFi not reaching all the rooms. It's that it keeps dropping/cutting out regardless of the room you're in.

Re: WiFi keeps cutting off

Highlinder — Sat, 10 Aug 2024 14:20:19 GMT

@Jordan0126 Does the light on the front of the router change colour when this is happening?

You did run the service checker and broadband test when this is happening or does it just reconnect after dropping out?

Re: WiFi keeps cutting off

Jordan0126 — Sat, 10 Aug 2024 14:37:53 GMT

Sometimes it remains white (which means it's all good and working which it clearly isn't) and other times it flashes green. And as for running the test/checkers if I do it when the WiFi has dropped it says couldn't connect to WiFi here's some tips (or something like that) but doesn't state there's a specific issue.

Re: WiFi keeps cutting off

Jordan0126 — Sat, 10 Aug 2024 15:06:02 GMT

And sorry yes it automatically reconnects after a few minutes but might happen again straight after if I don't manually reset it in which case it's stable for a few hours

Re: WiFi keeps cutting off

Highlinder — Sat, 10 Aug 2024 17:07:51 GMT

@Jordan0126 See when you run the check within the service checker do you run the Wi-Fi check or the broadband check?

Re: WiFi keeps cutting off

Fedupwithskystr — Sat, 10 Aug 2024 20:55:13 GMT

Seems lot's of people are having this issue, it usually happens once or twice a day but the last few weeks it's happening 10-12 usually when trying to watch something. It's a nightmare with the sky stream. Anyone any suggestions apart from sucking it up until my contract runs out.