topic Re: Switching supplier in Broadband

Switching supplier

Sarahwi — Sat, 10 Aug 2024 16:35:43 GMT

Well appears Sky are no help so if you are not delivering what I am paying g for that means you are in breach of the contract and I can move suppliers

Re: Switching supplier

cookiemonsteruk — Sat, 10 Aug 2024 16:38:29 GMT

@Sarahwi

What are you paying for?

What speed are you getting?

What is the issue?

Re: Switching supplier

daveNOS — Sat, 10 Aug 2024 16:54:47 GMT

@Sarahwi wrote:
Well appears Sky are no help so if you are not delivering what I am paying g for that means you are in breach of the contract and I can move suppliers

@Sarahwi Actually no it doesn't, If the issue is related to your line and Sky cannot get it fixed via Openreach then you should be offered the option of leaving, if the issue is related to WiFi connections or issues inside your property then that wouldn't trigger the option to leave as it would be down to you to fix.

Re: Switching supplier

TimmyBGood — Sat, 10 Aug 2024 16:57:30 GMT

@Sarahwi wrote:

that means you are in breach of the contract and I can move suppliers

Nope: broadband delivery is 'best effort' based on national infrastructure which Sky doesn't own or operate, as @daveNOS indicates.

If you leave arbitrarily then it's you who are automatically in breach of contract.

Re: Switching supplier

Sarahwi — Sat, 10 Aug 2024 17:00:36 GMT

Cheers

engineer checked the line and no issues, guy even fitted a new box inside and yet still keep losing signal

Re: Switching supplier

TimmyBGood — Sat, 10 Aug 2024 17:02:46 GMT

@Sarahwi

That probably suggests the issue is WiFi rather than broadband: ISPs will provide a limited amount of help with that (typically at extra monthly cost) but a better investment may be a third party mesh wireless system.