topic Re: Nowhere near the minimum broadband in Broadband

Nowhere near the minimum broadband

RyanP80 — Fri, 09 Aug 2024 10:12:15 GMT

Sky, I dont have the time to call you and there's no signposting to a chatbot.

I'm not getting the minimum 600 speed I pay a fortune for.

Please fix this.

Re: Nowhere near the minimum broadband

Highlinder — Fri, 09 Aug 2024 10:15:01 GMT

@RyanP80 You are not talking to Sky, we are customers like yourself.

What device are you using to measure the speed with? Cna you provide a screenshot of a speed test and if possible do this with a device connected via ethernet cable to the router.

Re: Nowhere near the minimum broadband

RyanP80 — Fri, 09 Aug 2024 10:16:14 GMT

No, becasue I pay for the service and dont get paid to do the work for a service I'm paying for.

Re: Nowhere near the minimum broadband

daveNOS — Fri, 09 Aug 2024 10:18:17 GMT

@RyanP80 There is no need for multiple threads, you should be made aware you are not speaking to Sky here the forum is manned mainly be fellow customers, the few Sky staff here will have no idea who you are so telling them to fix it is pointless.

If you are having issues with WiFi as stated in your other thread then Sky probably won't be able to do anything as there are that many factors that can impact the speeds and stability of WiFi.