topic Re: Issues with wifi in Broadband

Issues with wifi

Rob83x — Fri, 09 Aug 2024 00:13:16 GMT

Seems be issues no wifi as orange light

Re: Issues with wifi

Tr4cye — Fri, 09 Aug 2024 00:24:56 GMT

Few people seems to be having same problem

Re: Issues with wifi

Highlinder — Fri, 09 Aug 2024 06:35:46 GMT

@Rob83x The time you have posted is the time for maintence at some exchanges and they go down when the least amount of users are online.

@Tr4cye Already answered this for you in your other post.

Re: Issues with wifi

Seb9 — Fri, 09 Aug 2024 06:56:30 GMT

time. 07:54 and still no internet. I tried all the instructions to reset my stuff to get back my internet and still showing WiFi working but no connection to the internet. And I am not on that area where the working is! Im in Birmingham.

Re: Issues with wifi

Highlinder — Fri, 09 Aug 2024 07:13:09 GMT

@Seb9 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Issues with wifi

Justy1 — Fri, 09 Aug 2024 07:23:41 GMT

I am in Ipswich, same issue! all neighbours have internet, my hub internet light is amber no i ternet since wenesday, sky engineer looked yesterday said its openreach matter, opernreach says sky fault, still no internet 48 h later 😡😡

Re: Issues with wifi

Seb9 — Fri, 09 Aug 2024 07:28:03 GMT

This is the message after the I finished the test. And its saying " couple of days". That's a joke.

"There's an outage in your area

We're working on getting you back up and running. It usually takes a couple of days to fix things like this but might be sooner."

Re: Issues with wifi

Highlinder — Fri, 09 Aug 2024 07:37:38 GMT

@Seb9 This is now in the hands of Openreach to fix the outage.

Re: Issues with wifi

Seb9 — Fri, 09 Aug 2024 07:46:45 GMT

Can you tell me who need to tell the openreach to fixing the sky problem? Because I have the contract with the sky not with the openreach!

Re: Issues with wifi

Justy1 — Fri, 09 Aug 2024 07:48:10 GMT

sky needs to let them know