https://helpforum.sky.com/t5/Broadband/Really-poor-internet-speeds/m-p/4714704#M411749 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4146287">@Jonah3106</a>&nbsp;</P> <P>&nbsp;</P> <P>Those are all extremely poor speeds: even 17Mbs would be in the bottom few percent of UK addresses.</P> <P>&nbsp;</P> <P>If you are on an ADSL (or poor FTTC) connection then switching ISP will knock the speed for at least a week while the line training reoccurs.</P> <P>&nbsp;</P> <P>If you <A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717" target="_blank" rel="noopener">post your Hub stats</A>, we'll have some information about your particular phone line and internet connection to work with.</P> <P>&nbsp;</P> <P>Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.</P> Thu, 08 Aug 2024 19:48:06 GMT TimmyBGood 2024-08-08T19:48:06Z https://helpforum.sky.com/t5/Broadband/Really-poor-internet-speeds/m-p/4714698#M411746 The sky app is claiming that my internet speeds are between 11-12mbs but through 3rd party testing it's showing as between 2-3mbs. My internet is painfully slow to the point where I am even struggling to stream Netflix. I was promised speeds of over 13mbs when switching from BT and a more reliable service too. However, this is not the case. I had no issues with BT and was receiving 17mbs continually. I would like to know why is it so slow and how to rectify it please. Thu, 08 Aug 2024 19:44:09 GMT https://helpforum.sky.com/t5/Broadband/Really-poor-internet-speeds/m-p/4714698#M411746 Jonah3106 2024-08-08T19:44:09Z https://helpforum.sky.com/t5/Broadband/Really-poor-internet-speeds/m-p/4714704#M411749 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4146287">@Jonah3106</a>&nbsp;</P> <P>&nbsp;</P> <P>Those are all extremely poor speeds: even 17Mbs would be in the bottom few percent of UK addresses.</P> <P>&nbsp;</P> <P>If you are on an ADSL (or poor FTTC) connection then switching ISP will knock the speed for at least a week while the line training reoccurs.</P> <P>&nbsp;</P> <P>If you <A href="https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717" target="_blank" rel="noopener">post your Hub stats</A>, we'll have some information about your particular phone line and internet connection to work with.</P> <P>&nbsp;</P> <P>Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.</P> Thu, 08 Aug 2024 19:48:06 GMT https://helpforum.sky.com/t5/Broadband/Really-poor-internet-speeds/m-p/4714704#M411749 TimmyBGood 2024-08-08T19:48:06Z