topic Re: No connection Heaton Bolton in Broadband

No connection Heaton Bolton

Bolton33 — Thu, 08 Aug 2024 19:37:32 GMT

Hello is anyone else having problems with Internet connection Heaton Area Bolton last few days I also can't get on to test my connection it's saying not available and yes unplugged and reset etc

Re: No connection Heaton Bolton

Highlinder — Thu, 08 Aug 2024 19:44:27 GMT

@Bolton33 Are you able to run the tests from the information below?

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: No connection Heaton Bolton

Lisa197 — Thu, 08 Aug 2024 20:13:16 GMT

I have no connection but I'm in Devon, I've run the tests but says all ok

Re: No connection Heaton Bolton

Highlinder — Thu, 08 Aug 2024 20:49:19 GMT

@Lisa197 Was this the service checker that you ran that shows all of your services in a little house in the background?