topic Re: Broadband down in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4714323#M411685 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4145924">@Gemma1968</a>&nbsp;Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 08 Aug 2024 13:59:26 GMT Highlinder 2024-08-08T13:59:26Z Broadband down https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4714311#M411682 Our internet is not working we've reset it still isn't working yet the service checker saying it's fine Thu, 08 Aug 2024 13:54:56 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4714311#M411682 Gemma1968 2024-08-08T13:54:56Z Re: Broadband down https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4714323#M411685 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4145924">@Gemma1968</a>&nbsp;Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 08 Aug 2024 13:59:26 GMT https://helpforum.sky.com/t5/Broadband/Broadband-down/m-p/4714323#M411685 Highlinder 2024-08-08T13:59:26Z