topic Sky app.is lying in Broadband

Sky app.is lying

Becky832 — Thu, 08 Aug 2024 00:50:30 GMT

My WiFi has gone down. Have tried to reset it but still nothing. There is no light on for Internet or voice. Is there an issue with sky? When running a check with the app it tells me there are no issues with my WiFi yet it is not working.

Re: Sky app.is lying

Daniel0210 — Thu, 08 Aug 2024 03:43:41 GMT

@Becky832

At the time of night you've posted it may be maintenance taking place. Whenever possible this is carried out overnight to keep disruption to a minimum as most customers are asleep. If it hasn't returned by the time the phone lines open in the morning give Sky a call to report It.

Re: Sky app.is lying

Chrisee — Thu, 08 Aug 2024 06:01:20 GMT

@Becky832 the reason the test does not pick up disconnections is an issue a group of Superusers have raised with Sky. It confuses a lot of customers and happens due to the way the initial test checks the connection which only picks up the loss when the hub does not send a regular request to renew its lease which can often not be due for an hour or so. If you click through there is a second test which is a more complete test which is far quicker and can tell you if Sky are aware of a fault. Our request is Sky make that far clearer.

However many routine over night maintenance tasks require a number of lines to be taken down briefly by Openreach's or Sky's own engineers these are often not passed through to the network controllers so dont get added.