topic Re: Internet slow and drops out in Broadband

Internet slow and drops out

nic5890 — Wed, 07 Aug 2024 08:12:10 GMT

In the last 3-4 of months our internet has gone slow and often drops out.

We didn't have this problem previously or with our previous provider BT. Also the equipment has been moved or changed either

Re: Internet slow and drops out

Highlinder — Wed, 07 Aug 2024 17:00:43 GMT

@nic5890 Do you have a black or white router from Sky and it is not clear in your post if the equipment is now in a different place than it was before.

Re: Internet slow and drops out

nic5890 — Wed, 07 Aug 2024 17:07:15 GMT

The router is black and has not been moved the entire time we've had it.

Re: Internet slow and drops out

Highlinder — Wed, 07 Aug 2024 17:08:49 GMT

@nic5890 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Internet slow and drops out

nic5890 — Wed, 07 Aug 2024 17:30:06 GMT

Router Statistics

System Up Time: 845:32:07

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 166993455 603671234 0 1056 1402 845:30:09 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 1583897 0 10440 0 845:30:19 WLAN (5 GHz) Up 1512989488 448059447 0 0 0 845:30:17

Broadband Link Downstream Upstream Connection Speed 159900 kbps 30000 kbps

Re: Internet slow and drops out

nic5890 — Wed, 07 Aug 2024 20:41:39 GMT

Connection Speed download 159900 kbps upload 30000 kbps

Re: Internet slow and drops out

Highlinder — Wed, 07 Aug 2024 20:54:51 GMT

@nic5890 We need the all of the router stats and just now the speed you are getting to the router.

Re: Internet slow and drops out

Highlinder — Thu, 08 Aug 2024 11:10:15 GMT

@nic5890 Are you seeing the slow down on all devices that you have connected to the router? Can see no drops in the connection and with 35 day uptime have you tried to re-boot the router to see if this makes any difference.

How many devices are connected to the Wi-Fi and are any used to do heavy downloading?