topic Re: Speeds in Broadband

Speeds

ShaneHarris — Mon, 05 Aug 2024 18:58:21 GMT

Your speed checker in app is saying 56mbs but all the others are saying 22mbs. Not sure what to do struggling to stream YouTube and Amazon

Re: Speeds

Highlinder — Mon, 05 Aug 2024 19:02:02 GMT

@ShaneHarris The speed you are seeing from Sky is to the router. Which device are you using to measure the speed from and how is connected?

Re: Speeds

ShaneHarris — Tue, 06 Aug 2024 13:38:49 GMT

I have e used a wired laptop, a wired ps5 and my phone.

Still getting poor speeds this morning aswell

Re: Speeds

Highlinder — Tue, 06 Aug 2024 14:37:45 GMT

@ShaneHarris Is your from Sky black or white?

Re: Speeds

ShaneHarris — Tue, 06 Aug 2024 19:00:58 GMT

My hub is black

Re: Speeds

Highlinder — Tue, 06 Aug 2024 19:04:26 GMT

@ShaneHarris Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: Speeds

ShaneHarris — Tue, 06 Aug 2024 20:53:21 GMT

Up Time: 27:31:39

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 92982888 152751443 0 402524 11395366 27:29:32 LAN Up 40751521 32398736 2 2425724 165958 27:31:39 WLAN (2.4 GHz) Up 1539856 827822 0 19638 1064 00:14:05 WLAN (5 GHz) Up 17347286 4551931 0 0 177587 00:12:12

Broadband Link Downstream Upstream Connection Speed 65564 kbps 15332 kbps Line Attenuation D1(12.4 dB) , D2(28.8 dB) , D3(40.4 dB) U0(3.2 dB) , U1(19.4 dB) , U2(31.9 dB) Noise Margin 3.2 dB 5.9 dB

Re: Speeds

Highlinder — Wed, 07 Aug 2024 12:22:39 GMT

@ShaneHarris Looking at the router stats you had been up 27 1/2 hours with no downtime on the WAN or LAN sides, but can see that the Wi-Fi radios had only 14 minutes and 12 minutes uptime on them.

Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub