topic Re: No hub showing in my sky app in Broadband

No hub showing in my sky app

Sw75729 — Tue, 06 Aug 2024 16:01:39 GMT

Just had sky installed and as we have a smart home I am trying to change the hub ssid and password to the old ones to save having to pair every smart device. All instructions say to go to my products setting and change it there but "my hub" is not showing.

Can anyone help please

Thanks

Re: No hub showing in my sky app

TimmyBGood — Tue, 06 Aug 2024 18:39:24 GMT

@Sw75729 wrote:

All instructions say to go to my products setting and change it there but "my hub" is not showing.

Some Max Hub users experience a delay in the My Sky app populating with the Administration tabs.

It may be worth disconnecting and reconnecting the Hub.

Re: No hub showing in my sky app

Sw75729 — Tue, 06 Aug 2024 18:52:57 GMT

Thanks for trying, it didn't help. Also tried uninstalling and reinstalling app, that didn't work either. Would not be quite so bothered if all my security didn't need pairing again. Not easy climbing up ladders to re- pair 4 cameras.

Thanks again for trying.

Re: No hub showing in my sky app

Sw75729 — Tue, 06 Aug 2024 19:16:39 GMT

Don't know how but it's just appeared.