topic Re: Poor signal to back rooms in Broadband

Poor signal to back rooms

Holly48 — Tue, 06 Aug 2024 14:13:50 GMT

Hi,

The wifi signal to my devices set up in the back rooms is really poor. The connection is slow and the internet cuts out quite frequently.

Would it be possible to get a booster to help with these issues?

Thanks

Holly

Re: Poor signal to back rooms

Jacko355 — Tue, 06 Aug 2024 16:20:05 GMT

Terrible signal upstairs

Re: Poor signal to back rooms

TimmyBGood — Tue, 06 Aug 2024 18:37:38 GMT

@Holly48 @Jacko355

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.