topic Re: Wifi dropping out in Broadband

Wifi dropping out

samsnaith1987 — Thu, 01 Aug 2024 10:15:05 GMT

For the past few weeks our internet is dropping off multiple times an hour for a few seconds at a time which quite often pauses sky or any streaming devices. I have ran checks through the sky app but it says everything is fine. Please can anybody advise on what further checks i can carry out?

Re: Wifi dropping out

Addie15 — Fri, 02 Aug 2024 07:54:19 GMT

Hi there, @samsnaith1987. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi dropping out

Lisa-P1987 — Tue, 06 Aug 2024 08:58:16 GMT

Thanks for chatting to us samsnaith1987 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks