topic Re: No WiFi in Broadband

No WiFi

SoniaMarie — Tue, 06 Aug 2024 00:40:38 GMT

I have run tests and restarted my hub, unplugged and plugged back in like suggested, but still no WiFi, although the checker is saying everything is OK? I was watching a film and it just cut off about an hour ago now. My WiFi on my phone says connected without internet? Thanks.

Re: No WiFi

Chrisee — Tue, 06 Aug 2024 05:41:11 GMT

@SoniaMarie chack the lights on your hub and use this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start

Re: No WiFi

HiHowAreYa — Tue, 06 Aug 2024 09:55:01 GMT

Your tests indicate it's not a WiFi problem, you've lost broadband/internet.

You'll need to phone sky

(removed)

And tell the automated system you have a ONLINE FAULT which will get you through to a human tech support.

Moderator note: Removed phone number.

Re: No WiFi

HiHowAreYa — Tue, 06 Aug 2024 05:59:28 GMT

Your tests indicate you don't have a WiFi problem, but a broadband/internet fault.

Phone sky and tell the automated service you have a ONLINE FAULT which will get you through to tech support.