topic Re: WiFi connection in Broadband

WiFi connection

Louise91103 — Mon, 05 Aug 2024 14:23:33 GMT

Since changing broadband my connection is not as good as it was previously. Range is reduced, download is very slow

Re: WiFi connection

Highlinder — Mon, 05 Aug 2024 18:32:32 GMT

@Louise91103 Have you changed providers or changed your package with Sky and got a new router?

Re: WiFi connection

Louise91103 — Mon, 05 Aug 2024 21:40:12 GMT

It's a new router same provider

Re: WiFi connection

Highlinder — Mon, 05 Aug 2024 22:11:14 GMT

@Louise91103 Was the position of the router changed from where the old one was? Is this the white router you have now or is it still black?

Re: WiFi connection

Louise91103 — Mon, 05 Aug 2024 22:54:31 GMT

It's in the same position and yes it's now a white one

Re: WiFi connection

Highlinder — Tue, 06 Aug 2024 06:27:12 GMT

@Louise91103 Do you have broadband Max subscription when you got the white router?

Re: WiFi connection

Louise91103 — Wed, 07 Aug 2024 06:57:11 GMT

No I used to have the added boost and that worked well, I was told that wasn't offered anymore and the updated router would be the same but it isn't as good

Re: WiFi connection

Highlinder — Wed, 07 Aug 2024 12:35:17 GMT

@Louise91103 So are you paying extra again under the different name of Broadband Max subscription?

Re: WiFi connection

Louise91103 — Wed, 07 Aug 2024 16:28:06 GMT

On my account it's down as Sky Broadband super fast which it states is the fastest available. It's not as fast as it was before with the older router and package and the reach is worse it used to cover the garden and the bedrooms now the garden drops out completely and the bedrooms it's really slow

Re: WiFi connection

Highlinder — Wed, 07 Aug 2024 16:32:39 GMT

@Louise91103 You are best to check with Sky getting a booster pod with Sky broadband Max if you have to pay for it.