topic Re: How do i obtain a public access order in Broadband

How do i obtain a public access order

Lorraine43 — Mon, 05 Aug 2024 18:57:24 GMT

We moved house and Sky have connected our new broadband to our neighbours property by mistake.We are without internet and seemingly will be for another few weeks. Sky claim that we told them the incorrect address, how do we get a copy of the phone call ?

thanks

Re: How do i obtain a public access order

SKY1992bf — Mon, 05 Aug 2024 19:10:54 GMT

@Lorraine43 you can't get a copy but what you can do is put in a formal complaint giving the date and time of the call and sky will listen to it and if it turns out that the correct information was given sky will investigate further

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: How do i obtain a public access order

GD1 — Mon, 05 Aug 2024 20:48:55 GMT

@Lorraine43 Your post has been moved from the Sky stream forum as your query isn't related to Sky stream.