topic Re: Broadband upgrade in Broadband

Broadband upgrade

40Sharon67 — Mon, 05 Aug 2024 14:34:19 GMT

I have upgraded by current Broadband to Broadband Ultrafast1.

Why does an engineer need to call to install the new Sky Max Hub when I already have broadband.

cookiemonsteruk — Mon, 05 Aug 2024 14:41:52 GMT

The max hub should be a self setup device

If you are moving from superfast or g.fast to fttp an engineer is required to install a new ont

40Sharon67 — Mon, 05 Aug 2024 15:08:32 GMT

I currently have Sky Fibre Unlimited but have upgraded to Sky Broadband Ultrafast 1 with a Sky Max Hub.

What does an engineer need to do? Can't I just change the router's over?

cookiemonsteruk — Mon, 05 Aug 2024 15:14:02 GMT

Fibre unlimited is a legacy product designed to work on copper lines.

With fibre optic openreach do need to install the fibre optic ont modem as pictured in my post above