topic Re: Download speed in Broadband

Download speed

Matthew62 — Mon, 05 Aug 2024 11:30:29 GMT

I'm getting if I'm lucky 2.3MB/s which to be real is pathetic it's taking hours to download 10GB is there anyway I can make it quicker I have Ethernet it's in a open spot and everything but it doesn't seem to change the speed at all

Re: Download speed

cookiemonsteruk — Mon, 05 Aug 2024 11:41:49 GMT

@Matthew62

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Download speed

Matthew62 — Mon, 05 Aug 2024 11:48:33 GMT

These?

Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYE8JPH

WiFi Network Visible Yes

Current WiFi Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

Devices connected to your home network

Device Name MAC Address UNKNOWN be:a6:9b:35:f8:b3 UNKNOWN c6:02:32:3d:b7:ea DESKTOP-KVFOMJO 04:0e:3c:21:8f:a5 UNKNOWN dc:a0:d0:88:22:82 myHivehub 00:1c:2b:53:e2:94

Re: Download speed

cookiemonsteruk — Mon, 05 Aug 2024 11:51:58 GMT

@Matthew62

Click on maintenance along the top and login with

Username admin

Password sky or wifi password

At the bottom of that page click on show statistics and post the table

Re: Download speed

Matthew62 — Mon, 05 Aug 2024 12:11:06 GMT

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 3913632 4583526 0 0 0 00:45:39 LAN Up 2243720 1909227 0 0 1 00:47:30 WLAN (2.4 GHz) Up 55028 40316 0 0 0 00:45:38 WLAN (5 GHz) Up 78986 61278 0 0 0 00:45:30 Broadband Link Downstream Upstream Connection Speed 20000 kbps 4996 kbps Line Attenuation D1(21.9 dB) , D2(63.1 dB) , D3(90.3 dB) U0(4.5 dB) , U1(50.4 dB) , U2(59.1 dB) Noise Margin 12.4 dB 6.9 dB

Re: Download speed

cookiemonsteruk — Mon, 05 Aug 2024 12:11:58 GMT

@Matthew62

When your stats showed it gave 20Mbps. If your speed test showed 2.3MB/s that would be 2.3×8 Mbps.

Re: Download speed

Matthew62 — Mon, 05 Aug 2024 12:13:05 GMT

so is it supposed to be that slow?

Re: Download speed

Matthew62 — Mon, 05 Aug 2024 12:17:07 GMT

i just did a speed test

Download Mbps

18.65

Upload Mbps

4.66

Ping ms 14

Re: Download speed

cookiemonsteruk — Mon, 05 Aug 2024 12:17:22 GMT

@Matthew62

I was going to add that the stats weren't up long enough to gauge if that is the correct speed

Could you enter your full address in the link below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Download speed

cookiemonsteruk — Mon, 05 Aug 2024 12:20:03 GMT

@Matthew62

@Matthew62 wrote:

i just did a speed test

Download Mbps

18.65

Upload Mbps

4.66

Ping ms 14

That would coincide with your stats. What device did you get 2.3MB/s

Re: Download speed

Matthew62 — Mon, 05 Aug 2024 12:20:56 GMT

thats just when im downloading say a game it never goes above 2.3mb/s thats what i dont get

Re: Download speed

Matthew62 — Mon, 05 Aug 2024 12:29:23 GMT

Re: Download speed

cookiemonsteruk — Mon, 05 Aug 2024 12:29:36 GMT

@Matthew62

2.3MB/s is 18.4Mbps. Most gaming sites use MB/s instead of Mbps

Re: Download speed

Matthew62 — Mon, 05 Aug 2024 12:30:41 GMT

so theres no way to make it better its supposed to be this slow?

Re: Download speed

HiHowAreYa — Mon, 05 Aug 2024 12:31:42 GMT

That's pretty normal game download speed for the type of broadband you have.

You'll have to upgrade your broadband to fttp eventually as all the copper lines are being switched off 1st January 2027

Re: Download speed

cookiemonsteruk — Mon, 05 Aug 2024 12:33:03 GMT

@Matthew62

That about right for the line you are on at the minute

Do you realise you could order wbc fttp domestic fttp at 80Mbps, 100, 150, 500Mbps or 1Gb per second

Re: Download speed

Matthew62 — Mon, 05 Aug 2024 12:34:00 GMT

where can i get one off them?

Re: Download speed

TimmyBGood — Mon, 05 Aug 2024 12:35:51 GMT

@Matthew62

By ordering an Ultrafast broadband service from Sky.

Re: Download speed

cookiemonsteruk — Mon, 05 Aug 2024 12:36:00 GMT

@Matthew62

You should be able to upgrade to fttp via your my sky app or give sky a call

Re: Download speed

Matthew62 — Mon, 05 Aug 2024 12:43:22 GMT

Alright thank you will do thanks for the help