https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4711147#M410926 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4142699">@Dan7256</a>&nbsp; It does work when the internet is down, this can be ran through the Sky app or using the link below.</P><P>.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If the checker comes back green okay, click on the broadband button to run an updated broadband test.</P> Sun, 04 Aug 2024 19:26:33 GMT Highlinder 2024-08-04T19:26:33Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4711132#M410920 <P>My internet keeps disconnecting roughly every 10-15 minutes at its worst. I have run rhe checker however this doesnt work when the internet is down. This means i can only run it when the internet is up and running and it therefore doesnt detect any issues. I have tried turning the router off and then reconnecting however this doesnt solve the issue either. The number of devices connected is the same as normal too. I am now stuck for what the issue may be. If anyone can help it would be greatly appreciated.</P> Sun, 04 Aug 2024 19:05:30 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4711132#M410920 Dan7256 2024-08-04T19:05:30Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4711147#M410926 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4142699">@Dan7256</a>&nbsp; It does work when the internet is down, this can be ran through the Sky app or using the link below.</P><P>.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If the checker comes back green okay, click on the broadband button to run an updated broadband test.</P> Sun, 04 Aug 2024 19:26:33 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-disconnecting/m-p/4711147#M410926 Highlinder 2024-08-04T19:26:33Z