topic Re: Internet problems. in Broadband

Internet problems.

Gareth1234 — Sun, 04 Aug 2024 16:41:01 GMT

Good afternoon

i feel there is an issue with my internet. I have done a check and it says good but there definitely is some issue as it keeps kicking me off. I have made a call previous but I am not happy. I had never had a problem before until this last month. If this isn't resolved I will be cancelling my tv and internet.
kind regards

Gareth cox

Re: Internet problems.

Highlinder — Sun, 04 Aug 2024 17:53:48 GMT

@Gareth1234 First of all you are not talking to Sky we are customers like yourself on the forum. Can you tell us what colour of router you have from Sky?

Re: Internet problems.

Gareth1234 — Sun, 04 Aug 2024 18:33:48 GMT

@Highlinder

Hi there. I didn't realise it was done as a discussion, i thought it was a contact sky option 🙈. I'm here now so.... the lights are all green, I've done a test and says ok but it's not like it used to be. I feel that because my yearly subscription has ended and now on a rolling month one somthings different but unsure what.

Re: Internet problems.

Highlinder — Sun, 04 Aug 2024 18:39:23 GMT

@Gareth1234Your contract for broadband is normally 18 months. But that changed just a few weeks ago to 24 months for new people joining or starting new contracts.

Do you have a black or white router from Sky?

Re: Internet problems.

Gareth1234 — Sun, 04 Aug 2024 19:29:52 GMT

@Highlinder I have a black routine. Just seems strange that as soon as my contract was up for renewal it started happening

Re: Internet problems.

Highlinder — Sun, 04 Aug 2024 19:34:58 GMT

@Gareth1234 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474