topic Re: Accessing my SKY Ultra Fast Router as Admin. in Broadband

Accessing my SKY Ultra Fast Router as Admin.

AC-Buck — Sun, 04 Aug 2024 10:02:53 GMT

I used to be with BT, which was great when I was on copper until I got upgraded to FFTP. Then I was constantley losing Internet connection and I had to Reboot the 'BT HUB 2' multple times a day to get it back. So I swithed to SKY Ultra Fast and now getting 500Mb/s for the same price of 150Mb/s with BT However, with BT I could login to my Router as Admin (sticker on Router) to make any changes (i.e. restrict kids WiFi access times, etc.). Yet there is no sticker on the SKY Router. I know my Router's IP address, but when I try to access with a browser (as did with BT). I just get a "no page found" responce. So, why am I getting this respomce, and how do I access my SKY Router without paying SKY extra for access? Can anyone help?

Re: Accessing my SKY Ultra Fast Router as Admin.

Highlinder — Sun, 04 Aug 2024 10:04:40 GMT

@AC-Buck Which router do you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Accessing my SKY Ultra Fast Router as Admin.

TimmyBGood — Sun, 04 Aug 2024 10:30:19 GMT

@AC-Buck

The white Max Hub is administered through the My Sky app. There should however be a label on the unit itself: if there isn't then that's an error in manufacturing.

WiFi details (WiFi name and password)

Find your hub’s default WiFi name and its password are on the bottom of your hub. Or on the 'Keep me handy' card that came with your hub.

https://www.sky.com/help/articles/change-wifi-max-hub-settings

Re: Accessing my SKY Ultra Fast Router as Admin.

AC-Buck — Sun, 04 Aug 2024 12:42:23 GMT

I've got the SKY MAX Router (white one). There no label on Router at all. It came with a calling card showing User login details, but there nothing aout Admin. Sky wants £5 a month extra to give me control. Just another way for Sky to boost profits. 😔

Re: Accessing my SKY Ultra Fast Router as Admin.

AC-Buck — Sun, 04 Aug 2024 12:45:13 GMT

There no label or any markings on Router except the ports. Details supplied on a seperate calling card that makes no mention of Admin logon.

Re: Accessing my SKY Ultra Fast Router as Admin.

Highlinder — Sun, 04 Aug 2024 13:43:22 GMT

@AC-Buck All the settings you need are done through the Sky app for the Max router and not through the normal admin login older routers have.

Re: Accessing my SKY Ultra Fast Router as Admin.

HiHowAreYa — Sun, 04 Aug 2024 14:40:09 GMT

Hi,

I have the Max hub,

The hub has standard login details

192.168.0.1

Default Password = password

I use it to view real time connection stats and system event logs.

Re: Accessing my SKY Ultra Fast Router as Admin.

Chrisee — Sun, 04 Aug 2024 15:07:09 GMT

@AC-Buck all of the white Sky Max hubs should be printed on the base with the SSID and WiFi passcode with a QR code to program devices with a camera.

Re: Accessing my SKY Ultra Fast Router as Admin.

AC-Buck — Sun, 04 Aug 2024 16:08:48 GMT

Thanks, that exactly what I'm looking for. 👍

Re: Accessing my SKY Ultra Fast Router as Admin.

AC-Buck — Sun, 04 Aug 2024 16:18:55 GMT

Well, I now got access to the Sky Gateway using that IP address. However, it doesn't accept "password" for "Admin" login. At least I'm further on now. 😀 Any other suggestions for PW?

Re: Accessing my SKY Ultra Fast Router as Admin.

TimmyBGood — Sun, 04 Aug 2024 16:23:00 GMT

@AC-Buck wrote:

Sky wants £5 a month extra to give me control. Just another way for Sky to boost profits.

The monthly fee for WiFi Max brings Parental Controls and 'pod' booster loan. It's not related to Hub administration.

Re: Accessing my SKY Ultra Fast Router as Admin.

TimmyBGood — Sun, 04 Aug 2024 16:24:17 GMT

@AC-Buck wrote:

However, it doesn't accept "password" for "Admin" login.

Any other suggestions for PW?

The same as the default WiFi key.

Re: Accessing my SKY Ultra Fast Router as Admin.

AC-Buck — Sun, 04 Aug 2024 16:25:10 GMT

I'm a dumb F. Just noticed it telling me the logon PW on page. 🙄 Account locked for now, so will try later.

Re: Accessing my SKY Ultra Fast Router as Admin.

Anonymous — Sun, 04 Aug 2024 16:28:13 GMT

@AC-Buck The admin password is the wifi password.

As others have pointed out you have to manage most things in the My Sky app due to the hub 6 using cloud based technology.

Making changes to things like WiFi SSiD and password, etc..in the GUI will revert to what is setup in My Sky.

Re: Accessing my SKY Ultra Fast Router as Admin.

Chrisee — Sun, 04 Aug 2024 16:41:04 GMT

@AC-Buck the user is admin - small a - and the default wifi password will work it doesnt change if you have changed the wifi password yourself.

Re: Accessing my SKY Ultra Fast Router as Admin.

AC-Buck — Sun, 04 Aug 2024 17:59:00 GMT

While I'm sure you are trying to help. The Sky App on smartphone doesn't give Admin access. Just options to look at a few details and to pay more for add-ons. Thanks for trying, but do you understand what Admin access is? I've setup my own seperate WiFi AP network and as site Administrator I can do so much more than the Sky App allows.

Re: Accessing my SKY Ultra Fast Router as Admin.

Anonymous — Sun, 04 Aug 2024 18:34:46 GMT

@AC-Buck You asked for help gaining access to your routers admin, but didn't specify why. Therefore we have to advise that there are some settings in the routers admin GUI which will not have any long term effect if you change them in there.
You have been provided the credentials you asked for so can login and find out for yourself.

Re: Accessing my SKY Ultra Fast Router as Admin.

TimmyBGood — Sun, 04 Aug 2024 19:33:24 GMT

@AC-Buck wrote:

While I'm sure you are trying to help. The Sky App on smartphone doesn't give Admin access. Just options to look at a few details and to pay more for add-ons. Thanks for trying, but do you understand what Admin access is?

I'm reasonably familiar with the concept, yes. There's a longstanding bug in the Sky system which causes it to be slow to populate the Max admin tabs in the My Sky app for some users, as widely discussed in other forum posts.

Once the tabs appear you'll find the admin settings as described in the link I posted above, for SSID renaming, WiFi key change, encryption level setting, port forwarding, DMZ etc.

The one you won't see there is an option to unsynchronize and rename the 2.4 and 5Ghz bands individually, because that's not an option on this model. For recalcitrant IoT devices a workaround is to temporarily disable the 5Ghz band.