topic Re: WIFI not working upstairs in bedroom properly in Broadband

WIFI not working upstairs in bedroom properly

Helen2301 — Sun, 04 Aug 2024 12:18:49 GMT

Just want to say the WI-FI downstairs is brilliant but when up stairs got to keep clicking on the sky WIFI in my setting on my phone just wondering why

Re: WIFI not working upstairs in bedroom properly

Highlinder — Sun, 04 Aug 2024 14:19:09 GMT

@Helen2301 Which broadband package do you have from Sky? Does it include broadband boost or Max broadband?

Re: WIFI not working upstairs in bedroom properly

Barbara2067 — Thu, 05 Sep 2024 13:18:06 GMT

My wi-fi doesn't work upstairs at all please sort it out thankd

Re: WIFI not working upstairs in bedroom properly

TimmyBGood — Thu, 05 Sep 2024 16:40:45 GMT

@Barbara2067

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.