topic Re: Internet down in Broadband

Internet down

Stuart19 — Sun, 04 Aug 2024 08:14:41 GMT

My internet ist. Working. On my box it has four lights That should be green but to are displaying in orange, the two in question are named: internet and voice.

the two remaining green lights are: power and WIfI.
I am leaving the property soon but need to use the internet and not my data before I leave

Re: Internet down

Highlinder — Sun, 04 Aug 2024 08:18:03 GMT

@Stuart19 What have you tried to see what is the issue? Have you ran the service checker or broadband test? Have you tried to reset the connection to see if this fixes the issue?

Re: Internet down

Stuart19 — Sun, 04 Aug 2024 08:21:10 GMT

Hi, Yes I have done both of those suggestions. I reset the box and also removed the box from power for a number of minutes. The lights remain the same and I have no connection to my devices.

additionally I have ran the checker multiple times and it returns stating all is ok, which it isn't.

Re: Internet down

ED236 — Sun, 04 Aug 2024 08:28:25 GMT

My internet also down. Exactly the same as above. One orange light on box. Tried turning off & on again. Sussex based.

Re: Internet down

Highlinder — Sun, 04 Aug 2024 08:29:07 GMT

@Stuart19 So within the checker you clicked on the broadband button and it came back with all ticks and working?

Re: Internet down

Stuart19 — Sun, 04 Aug 2024 08:30:28 GMT

That is right, it then re

Re: Internet down

Stuart19 — Sun, 04 Aug 2024 08:32:11 GMT

That is right, It then suggested to me to check the WiFi, and it again stated no issues and all was ok.
I have just tried running the checks again and it is now stating that checks are not currently available, perhaps because I have ran them 3-4 times in quick succession? I'm not sure

Re: Internet down

Jacopo — Sun, 04 Aug 2024 08:38:47 GMT

Just want to say I'm having the same issue, and I'm Sussex based as well. I reckon that despite what the website says, there might be an issue in the area.

I've tried the online service checker, and it seems like it can't reach my hub. When I then try to fix it I get this error:

"We're having some problems and our tests are unavailable at the moment.

Try again later so we can test your connection."

I hope this provides a bit more context.

Re: Internet down

AdrianInSussex — Sun, 04 Aug 2024 08:38:53 GMT

We have exactly the same issue in Sussex. Rebooting the router didnt work. Disconnecting the cable to the phone socket didnt work. I suspect there be an issue with the Sky broadband service itself. I checked on the downdtector website, and there was a spike of reported outages on sky at around midnight last night.

Re: Internet down

ED236 — Sun, 04 Aug 2024 08:42:29 GMT

I'm getting game error message when trying to test the broadband.

No internet

AKR1984 — Sun, 04 Aug 2024 08:43:14 GMT

I have no WiFi this morning. Completed all suggested cable checks but keep being told to do them again and Sky are saying no issues at my address but I cannot connect any device to to WiFi. It would appear others have issues as well.

Re: Internet down

Jonathon91 — Sun, 04 Aug 2024 08:47:27 GMT

My internet has been down all morning and I’m burgess hill area, two yellow lights and two yellow and it won't let me run tests

Re: Internet down

ED236 — Sun, 04 Aug 2024 08:48:48 GMT

I'm Burgess Hill too...

Re: Internet down

mahunter — Sun, 04 Aug 2024 09:01:32 GMT

Mine too in north London. Is there any way of calling sky to check for help? All you seem to be able to do is the service checker which just says everythings fine when nothing is!

Re: Internet down

phildonaldson1966 — Sun, 04 Aug 2024 09:03:25 GMT

Ditto, Burgess Hill aswell...

Re: Internet down

Sonic1fishing — Sun, 04 Aug 2024 09:31:34 GMT

I am in Burgess hill to, run all the checks test you can at home, no joy, can not run checker as says not available, tried ringing Sky just get the run around to same checkers, there must be an issue, not happy sky does not seem to be sorting this issue out, or giving info out, also mad you can not get hold of a person to talk to.

Re: Internet down

ED236 — Sun, 04 Aug 2024 09:47:50 GMT

Just rung the no. given in an earlier post. Engineer booked for 14 Aug (!) but hoping as so many affected in Burgess Hill they're gonna realise it's a wider issue and it's sorted before.

Did tell the guy in the phone that lots of people on the Sky Comm chat were from the same town reporting the same problem and he said he's escalated that.

Will get a 10 day refund in my Sep bill, so it's worth ringing and registering your issue, just for that!

Re: Internet down

ED236 — Sun, 04 Aug 2024 10:13:10 GMT

Internet is back for me

Having same problem today sussex based Re: Internet down

Amir7 — Sun, 04 Aug 2024 10:34:23 GMT

Orange light and no Internet sussex based

Re: Internet down

Fiona1212 — Sun, 04 Aug 2024 10:40:15 GMT

Hi there yes same with us to this morning ! Keep trying to run tests and sky say they are not available either !!!! So frustrating ! Crap service cant even find help to talk to someone on whatts app or anything . The " help " page just keeps loading !!! Any suggestions please ? Donthry have something down in sky ? It says no but ??