topic Re: Missing ONT Power cable in Broadband

Missing ONT Power cable

KOS1 — Sat, 03 Aug 2024 10:46:19 GMT

Hi,

I have a missing ONT power cable in my new home and my WiFi is due to be activated soon.

Can someone please point me in the right direction about how to address this. Thanks

Re: Missing ONT Power cable

Highlinder — Sat, 03 Aug 2024 11:44:41 GMT

@KOS1 You will have to wait till after activation date before it will be actioned on. In tracking orders does it say engineer visit or remote activation?

Re: Missing ONT Power cable

KOS1 — Sat, 03 Aug 2024 11:50:48 GMT

I think it's a remote activation.

but I won't be able to activate it as I don't have a power cable for the ONT box

Re: Missing ONT Power cable

Highlinder — Sat, 03 Aug 2024 11:52:39 GMT

@KOS1 With the activation meaning that the connection to Sky will be activated by Openreach at the exchange level. That is when you can contact Sky about the missing power cable for the ONT.

Re: Missing ONT Power cable

KOS1 — Sat, 03 Aug 2024 11:55:08 GMT

How do I contact them?

Re: Missing ONT Power cable

Highlinder — Sat, 03 Aug 2024 12:01:48 GMT

@KOS1 When is your activation date. This can be done following the link at the bottom of the link below under " Need more help ".

https://www.sky.com/help/home

Re: Missing ONT Power cable

KOS1 — Sat, 03 Aug 2024 12:07:14 GMT

Hi,

That is not helpful, why can't I get the power cable before the activation date so I can actually use the wifi on the day I should be able to. That makes no sense

Re: Missing ONT Power cable

Highlinder — Sat, 03 Aug 2024 12:37:02 GMT

@KOS1 That is how things work. Have yo umoved into your new home yet or are you still in your old property and did you have Sky before this?