topic Re: business broadband down in Broadband

business broadband down

dhb666 — Sat, 03 Aug 2024 10:32:57 GMT

Business broard band down for 2 hours now, loosing sales because card machine won't work, cant get anyone to speak to me!!!!!!!!!!!!!!!!!!!!!!!

Re: business broadband down

NEVA — Sat, 03 Aug 2024 10:35:12 GMT

Same issue here. Been on hold for almost an hour trying to speak to someone.

Re: business broadband down

Raj522 — Sat, 03 Aug 2024 10:35:57 GMT

Sky business broadband down all morning now. On phone and hold for over an hour now. Not good.

Re: business broadband down

Daniel0210 — Sat, 03 Aug 2024 10:36:03 GMT

@dhb666

This forum is for domestic broadband issues. You will need to persevere on the phone I'm afraid.

Broadband down since 08.30 and zero feedback from sky !!!

Simonm46 — Sat, 03 Aug 2024 10:37:27 GMT

Broadband down since 08.30 - no feedback or telephone response from sky whatsoeger - atrocious !

Re: business broadband down

dhb666 — Sat, 03 Aug 2024 10:39:29 GMT

They need to sort this, I'm down over £100 already this morning, thats without the cost of the phone call.

Re: business broadband down

Daniel0210 — Sat, 03 Aug 2024 10:41:32 GMT

@dhb666
We are domestic customers on here so in case you're not aware you’re not contacting Sky Customer Services by posting on the forum.

Re: Broadband down since 08.30 and zero feedback from sky !!!

Daniel0210 — Sat, 03 Aug 2024 11:05:12 GMT

@Simonm46

Is this your Business broadband as this forum is for domestic broadband only? Some are reporting business broadband outages here

https://helpforum.sky.com/t5/Broadband/business-broadband-down/td-p/4709986

Re: business broadband down

NEVA — Sat, 03 Aug 2024 11:11:57 GMT

Having been cut off and told to call back later after over an hour in a phone queue, this is more a vent than an actual attempt at getting help. And FYI there is no equivalent forum for business users.

Re: business broadband down

forno — Sat, 03 Aug 2024 11:17:02 GMT

what a joke - shouldnt the builtin simcard gurantee some sort of service?

Re: business broadband down

dhb666 — Sat, 03 Aug 2024 11:36:40 GMT

Sky should look here, it is business customers that make their money. i have been a domestic customer for 20 years

Re: business broadband down

NEVA — Sat, 03 Aug 2024 11:39:43 GMT

Seemingly not. Can't log in to our account either, just keep getting an internal server error message.

Fortunately I can create a WiFi hotspot using mobile data, so my business can still operate. Shops with older card machines or different tech set ups won't be so lucky though.

Not impressed at how (so far) impossible it's been to actually speak to Sky about this, or that their service status page says all is well, but down detector tells a very different story.

What’s happening with the broadband, been down couple of hours, I’m payin for the backup which is no

Mimarket — Sat, 03 Aug 2024 11:44:51 GMT

I'm losing sales, it's the busiest day of the week. What's happening

Re: business broadband down

Leroy19721 — Sat, 03 Aug 2024 11:44:57 GMT

Same here, been on hold for

an hour now and no answer. Looks like they are ignoring the calls

Re: business broadband down

Wollaston01 — Sat, 03 Aug 2024 11:46:37 GMT

I'm exactly the same ! I can't do nothing and can't get hold of anyone

Broadband not working

Mimarket — Sat, 03 Aug 2024 11:48:27 GMT

Nobody answering phone. How long is going to take, I can not close the shop. It's ridiculous

Re: Broadband not working

Highlinder — Sat, 03 Aug 2024 11:53:51 GMT

@MimarketIs this for business broadband?

Re: Broadband not working

Chrisee — Sat, 03 Aug 2024 11:54:09 GMT

@Mimarket this is thecsupport forum for Sky's domestic broadband assume from your post you are trying to contact Sky's Business service which is separate operation.

Why is the back up not working?

Mimarket — Sat, 03 Aug 2024 11:54:53 GMT

Am I paying for nothing ?! The back-up nit working, the internet is been down for ages, losing sales. The phone is usless, nobody answering no update how much is going to take

Re: Broadband not working

Mimarket — Sat, 03 Aug 2024 11:55:48 GMT

Well from the business page send me here via link