Broadband activation delayed

Andrew883 — Fri, 02 Aug 2024 23:03:24 GMT

My remote activation date was suppose to be on 29th July. This did not happen and I did not receive any updates. I called and the sky agent could not tell me what the issue was and I had to wait 3 days to get an update. I was told after 3 days that the issue is that my line/number had to be registered with emergency services. I was told that this is normally resolved within 3 days. But I do not need a phone line and it has already been 3 days. My broadband still not activated and no one can give me a timeline as to when this would be resolved. I do wonder whether they have my correct ont number or actually there is a different problem. My neighbour who ordered the same package as me with activation date 30 July had no issues.

Re: Broadband activation delayed

Chrisee — Sat, 03 Aug 2024 05:48:31 GMT

@Andrew883 most likely cause is that Openreach hit a snag when they tried to activate your service. Thst your neighbour did not havecany issue is not relevant as each line can be different. To get you an answer I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

topic Re: Broadband activation delayed in Broadband

Broadband activation delayed

Re: Broadband activation delayed