topic Re: Phone disconnecting from wifi in Broadband

Phone disconnecting from wifi

MONTY404 — Tue, 30 Jul 2024 09:31:30 GMT

When using my mobile at home I have to go to settings and reconnect to the wi-fi every time I use it. Even if it was only seconds between using the phone. This has only just started happening. We had a new router about 3 months ago and it was great to start with but now this is happening and the wifi keeps cutting out too.

Re: Phone disconnecting from wifi

Tom-W19 — Wed, 31 Jul 2024 07:22:51 GMT

Hi @MONTY404

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Phone disconnecting from wifi

Addie15 — Fri, 02 Aug 2024 07:31:29 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.