https://helpforum.sky.com/t5/Broadband/Still-having-issues/m-p/4709060#M410330 Am I now stuck with Sky contract or can I still cancel? This has been a horrendous experience, the hours spent trying to resolve all issues,, service still dropping and having to use this method of contact to get customer service is far from satisfactory. I work from home and cannot sustain this shambles of a service. Had a case open previously, went to update it to report ongoing issues still remain and case shut without checking all was OK. At the point I just want out, will pay more to go back to BT Fri, 02 Aug 2024 07:13:51 GMT Yvonne123 2024-08-02T07:13:51Z https://helpforum.sky.com/t5/Broadband/Still-having-issues/m-p/4709060#M410330 Am I now stuck with Sky contract or can I still cancel? This has been a horrendous experience, the hours spent trying to resolve all issues,, service still dropping and having to use this method of contact to get customer service is far from satisfactory. I work from home and cannot sustain this shambles of a service. Had a case open previously, went to update it to report ongoing issues still remain and case shut without checking all was OK. At the point I just want out, will pay more to go back to BT Fri, 02 Aug 2024 07:13:51 GMT https://helpforum.sky.com/t5/Broadband/Still-having-issues/m-p/4709060#M410330 Yvonne123 2024-08-02T07:13:51Z https://helpforum.sky.com/t5/Broadband/Still-having-issues/m-p/4715161#M411906 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4125432">@Yvonne123</a>&nbsp;</P> <P>Unless Sky acknowledges the problem and sends a letter/email confirming you are able to leave without charges, then you would likely be subject to charges if you cancelled while in contract.</P> Fri, 09 Aug 2024 10:16:14 GMT https://helpforum.sky.com/t5/Broadband/Still-having-issues/m-p/4715161#M411906 jamesn123 2024-08-09T10:16:14Z