topic Re: Internet not working in Broadband

Internet not working

Mitch781 — Thu, 01 Aug 2024 08:54:23 GMT

My sky hub is all connected but I have no internet despite being told it was activated today

Re: Internet not working

Highlinder — Thu, 01 Aug 2024 09:43:18 GMT

@Mitch781 It can take up to midnight for the data to flow. If this does not happen please come back let us know and we can further escalate this to Sky.

Re: Internet not working

Mitch781 — Fri, 02 Aug 2024 05:26:27 GMT

Internet is not not working there is no light for the internet only power and Wi-Fi what do I do about this do I need a micro filter?

Re: Internet not working

Chrisee — Fri, 02 Aug 2024 06:17:48 GMT

@Mitch781 Sky should know why your service has not been activated so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

You probably do not need a microfilter these days as the voice service is normally delivered digitally via the hub on new connections. You only nedd a filter where the old analoguexsystem is being used for voice.

Re: Internet not working

Addie15 — Fri, 02 Aug 2024 07:27:34 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mitch781.